At pg89, we believe that gaming should always be fun, controlled, and within your means. We are committed to providing every Filipino player with the tools, information, and support needed to keep their gaming experience safe and enjoyable — always.
pg89 takes responsible gaming seriously — not just as a regulatory requirement, but as a core part of who we are as a platform. We know that for most players in the Philippines, gaming at pg89 is a form of entertainment, a way to unwind after a long day in Manila traffic or a fun activity to enjoy on weekends. And that is exactly how it should stay.
Problem gambling is a real concern, and pg89 is proactive about it. We have built a suite of responsible gaming tools directly into the platform so that every player — whether you are in Cebu, Davao, Quezon City, or anywhere else in the Philippines — has the means to stay in control of their gaming habits at all times.
This page outlines everything you need to know about responsible gaming at pg89: our age verification policy, the self-exclusion and limit-setting tools available to you, how to recognize the warning signs of problem gambling, and where to get help if you or someone you know needs it.
If you are a parent or guardian and suspect that a minor has accessed pg89, please contact our support team immediately at [email protected]. We will investigate and act promptly.
pg89 gives you direct control over your gaming activity. These tools are available to all registered players and can be activated at any time through your Account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit cap on your pg89 account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Set a maximum session duration so that pg89 will automatically log you out after a defined period of play. You can also enable session reminders that notify you of how long you have been playing — a simple but effective way to stay aware of time spent on the platform.
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, pg89 will prevent further wagering until the period resets. This tool is especially useful for players who want to enjoy pg89 games without the risk of chasing losses.
Take a short break from pg89 without permanently closing your account. Cool-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are preserved for when you return.
If you feel that you need a longer break or that gambling is becoming a problem, you can request a self-exclusion from pg89. Self-exclusion periods range from 6 months to 5 years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from pg89.
Enable periodic pop-up reminders during your gaming sessions that display how long you have been playing and your net win/loss for the session. These reality checks are designed to keep you grounded and help you make informed decisions about whether to continue playing.
Setting up responsible gaming limits on pg89 is straightforward. Here is how to get started.
Visit pg89.asia and sign in using your registered credentials. All responsible gaming tools are accessible from within your account dashboard.
Navigate to the "Responsible Gaming" section inside your Account Settings. You will find all available limit and exclusion tools listed there in one place.
Select the tool you want to activate — deposit limit, session timer, loss limit, cool-off, or self-exclusion — and enter your preferred values. Confirm your selection to apply it immediately.
If you are unable to access your account settings or need immediate assistance activating a self-exclusion, contact our 24/7 support team directly. We will process your request without delay.
All responsible gaming tool requests submitted via our support team are treated as urgent and processed within one (1) hour of receipt. Self-exclusion requests are processed immediately upon verification of your identity.
Recognizing the early signs of problem gambling is the first step toward getting help. Ask yourself honestly — do any of these apply to you?
If you answered yes to two or more of the above, we strongly encourage you to use pg89's self-exclusion tool and reach out to a professional support organization. You are not alone, and help is available.
Responsible gaming is not just about limits and exclusions. It is about building healthy habits from the start. Here are the principles pg89 encourages every player to follow.
Before you play, decide exactly how much you are comfortable spending — and treat it like an entertainment expense, not an investment. Never gamble with money you cannot afford to lose.
Gaming at pg89 should be enjoyable. If you find yourself playing out of frustration, stress, or desperation rather than for entertainment, it is time to take a break.
Step away from the screen regularly. Use pg89's session timer to remind yourself to pause, stretch, and check in with how you are feeling before continuing to play.
Chasing losses is one of the most common paths to problem gambling. Accept that losses are part of gaming, and never increase your bets or deposit more in an attempt to recover what you have lost.
If you or someone you know is struggling with problem gambling, please know that professional help is available in the Philippines. Reaching out is a sign of strength, not weakness. The following organizations provide free, confidential support to individuals and families affected by problem gambling.
PAGCOR Responsible Gaming Hotline
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for players in the Philippines. Contact PAGCOR's player welfare desk for guidance on self-exclusion and support referrals.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available for Filipinos nationwide who need immediate support.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) runs peer support groups across the Philippines, including in Metro Manila, Cebu, and Davao. GA meetings are free, confidential, and open to anyone who wants to stop gambling.
Local Government Health Centers
Many local government units (LGUs) across the Philippines offer free mental health and addiction counseling services through their community health centers. Check with your barangay health center for referrals in your area.
pg89 operates under PAGCOR-compliant standards and takes its responsible gaming obligations seriously. Our platform-wide responsible gaming policy includes the following commitments:
Gambling is addictive. Know when to stop. If gaming stops being fun and starts feeling like a necessity, please use our self-exclusion tool or contact our support team immediately. Your wellbeing always comes first.
Responsible gaming is at the heart of everything we do at pg89. When you are ready to play, we are here to make sure your experience stays fun, fair, and fully within your control.
21+ only. Gambling is addictive. Know when to stop. pg89 operates under PAGCOR-compliant standards.