pg89 Privacy Policy

pg89 ("pg89", "we", "us", or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the pg89.asia platform (the "Platform"). This Privacy Policy describes how pg89 collects, uses, stores, shares, and protects your personal data when you visit our website, register an Account, or use any of our services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by pg89 in connection with the Platform, regardless of the medium through which such data is collected.

By accessing the Platform, creating an Account, or otherwise engaging with pg89's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the Platform and are incorporated herein by reference.

pg89 operates the online gaming and entertainment platform accessible at pg89.asia. For the purposes of the Data Privacy Act of 2012, pg89 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the Platform.

As a Personal Information Controller, pg89 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection laws and this Privacy Policy.

Where pg89 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud hosting services — those providers act as Personal Information Processors (PIPs) and are contractually bound to process your data only on pg89's instructions and in accordance with applicable law.

pg89 collects the following categories of personal data in connection with the operation of the Platform:

pg89 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs (see Section 8 for details on our cookie practices);
• Third-party sources: Data received from payment processors (e.g., GCash, Maya, banks) to confirm transaction details; data from identity verification service providers used to validate KYC documents; and data from fraud prevention and anti-money laundering screening services;
• Publicly available sources: In limited circumstances, pg89 may supplement Account data with information from publicly available sources, such as public records or social media profiles, where this is necessary for compliance or fraud prevention purposes.

pg89 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your pg89 Account, including verifying your identity and age (21+ requirement) during registration;
• Service delivery: To provide access to the Platform's games, process deposits and withdrawals, and deliver the services you have requested;
• KYC and regulatory compliance: To verify your identity and age in accordance with PAGCOR-compliant standards and applicable Philippine law, and to meet our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized Account access, cheating, and other prohibited conduct on the Platform;
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit and session limits set by you or required by our responsible gaming policies;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing and promotions: To send you information about pg89 promotions, bonuses, and new features, where you have consented to receive such communications (see Section 14 for how to manage your marketing preferences);
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, content, and user experience of the Platform;
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the NPC.

Under the Data Privacy Act of 2012, pg89 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the processing of sensitive personal information incidentally contained in KYC documents;
• Contractual necessity: Where processing is necessary for the performance of the contract between you and pg89 — specifically, the Terms and Conditions governing your use of the Platform — including Account creation, service delivery, and payment processing;
• Legal obligation: Where processing is necessary for pg89 to comply with a legal obligation under Philippine law, including AML/CTF obligations, PAGCOR regulatory requirements, and tax reporting obligations;
• Legitimate interests: Where processing is necessary for the purposes of pg89's legitimate interests, including fraud prevention, Platform security, responsible gaming monitoring, and business analytics, provided that such interests are not overridden by your rights and freedoms as a data subject.

pg89 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and banking partners (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) to process deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify the authenticity of identity documents and confirm player age and identity;
• Fraud prevention and AML screening services: Providers that assist pg89 in detecting and preventing fraudulent activity and money laundering;
• Cloud hosting and infrastructure providers: Service providers that host the Platform's servers and databases, who process data solely on pg89's instructions;
• Game software providers: Licensed game suppliers whose software is integrated into the Platform, to the extent necessary for game delivery and dispute resolution;
• Customer support platforms: Third-party live chat and ticketing systems used to manage player support interactions;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where disclosure is required by law or regulatory mandate;
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.

pg89 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytics data. A cookie is a small text file placed on your device by a website when you visit it.

pg89 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as Account login sessions, security tokens, and load balancing. These cookies cannot be disabled without impairing Platform functionality;
• Performance and analytics cookies: These cookies collect anonymized information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps pg89 improve Platform performance;
• Functionality cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience;
• Targeting and marketing cookies: These cookies track your browsing activity to deliver relevant promotional content. They are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

pg89 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with AML/CTF record-keeping requirements under Philippine law;
• KYC documents: Retained for a minimum of five (5) years following the completion of the KYC process or Account closure, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with AMLC reporting requirements;
• Gaming activity data: Retained for a minimum of three (3) years following Account closure for dispute resolution and regulatory audit purposes;
• Customer support communications: Retained for two (2) years following the resolution of the relevant support interaction;
• Technical and usage data: Retained for up to twelve (12) months from the date of collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, pg89 will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless further retention is required by a specific legal obligation or ongoing legal proceedings.

pg89 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including KYC documents and financial data, using industry-standard encryption algorithms;
• Role-based access controls ensuring that pg89 personnel can only access personal data that is necessary for their specific job functions;
• Multi-factor authentication requirements for all pg89 staff accessing systems that contain personal data;
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure;
• Secure data centers with physical access controls, environmental monitoring, and redundant systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

pg89 primarily processes and stores your personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software suppliers whose servers are located in other jurisdictions.

Where such international transfers occur, pg89 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to process your data in accordance with standards equivalent to those required under the Philippine Data Privacy Act of 2012;
• Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection;
• Binding corporate rules or equivalent data transfer mechanisms where applicable.

By using the pg89 Platform, you acknowledge and consent to the transfer of your personal data to service providers outside the Philippines where necessary for the delivery of pg89's services, subject to the safeguards described above.

pg89 employs age verification measures during the registration process and as part of its KYC procedures to prevent underage individuals from accessing the Platform. If you are a parent or guardian and believe that your child under the age of 21 has registered an Account on the Platform, please contact pg89 support immediately using the contact details in Section 17 so that we can take prompt action.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pg89:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills;
• Right to access: The right to request a copy of the personal data pg89 holds about you;
• Right to correction: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful;
• Right to object: The right to object to the processing of your personal data, including for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data;
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please submit a written request to pg89's Data Protection Officer using the contact details provided in Section 17. pg89 will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with notice provided to you.

pg89 may require you to verify your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorized parties.

pg89 may send you promotional communications about bonuses, new games, special events, and other pg89 offers where you have consented to receive such communications during registration or at a later date.

You can manage your marketing preferences at any time through the following methods:

• Updating your communication preferences in the "Account Settings" section of your pg89 Account;
• Clicking the "unsubscribe" link included in any marketing email sent by pg89;
• Contacting pg89 customer support and requesting removal from marketing communications.

Please note that even if you opt out of marketing communications, pg89 will continue to send you transactional and service-related communications that are necessary for the operation of your Account, such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates. These communications are not marketing in nature and cannot be opted out of while your Account remains active.

The pg89 Platform may contain links to third-party websites or services for informational or operational purposes. pg89 has no control over the content, privacy practices, or data processing activities of any third-party website, and this Privacy Policy does not apply to any third-party site.

pg89 is not responsible for the privacy practices of any third-party website linked from the Platform. We encourage you to review the privacy policy of any third-party website you visit before providing any personal data to that site.

pg89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, pg89 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this Privacy Policy reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how pg89 is protecting your personal data.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request Account closure by contacting pg89 support.

pg89 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channel:

If you are not satisfied with pg89's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through its official website at privacy.gov.ph or at its offices in Manila.

Please note that all contact details on this page are displayed as plain text for informational purposes only and are not clickable links. To contact us, please copy the relevant email address and use your preferred email client.